can't post

[Peters Ivanhoe]

I have not been ables to post from my"supernews server"
since Jan 2, I receive posts but I can't post.I called
customer support the told to email ***@supernews.com which I did
,about eleven times, still NO Answer.If I did anything wrong I never
got a warning.I made the mistake of paying these people until April of
this year so I am screwed, they got my money, they don't answer
e-mail,I get the run around from customer support, I put "review" on
the email still no answer. Anybody has any answers for me? THANX

PS Is there a goverment agency where I can write to them



--

[Mark - Supernews]

On Sat, 15 Jan 2005 19:51:28 GMT, "Peters Ivanhoe"

Post by Peters Ivanhoe
I have not been ables to post from my"supernews server"
since Jan 2, I receive posts but I can't post.I called
,about eleven times, still NO Answer.If I did anything wrong I never
got a warning.I made the mistake of paying these people until April of
this year so I am screwed, they got my money, they don't answer
e-mail,I get the run around from customer support, I put "review" on
the email still no answer. Anybody has any answers for me? THANX

You were appropriately directed by Supernews Support as to
how you should request assistance to this issue. You will
have to wait for a reply from the Abuse Desk,
unfortunately. They are _always_ very busy. If there is
a possible resolution, you will be contacted. Repeated

Post by Peters Ivanhoe
PS Is there a goverment agency where I can write to them

Contacting any 'government agency' will, also, not speed
up the process.

Mark

[Peters Ivanhoe]

Post by Mark - Supernews
On Sat, 15 Jan 2005 19:51:28 GMT, "Peters Ivanhoe"

Post by Peters Ivanhoe
I have not been ables to post from my"supernews server"
since Jan 2, I receive posts but I can't post.I called
,about eleven times, still NO Answer.If I did anything wrong I never
got a warning.I made the mistake of paying these people until April
of this year so I am screwed, they got my money, they don't answer
e-mail,I get the run around from customer support, I put "review" on
the email still no answer. Anybody has any answers for me? THANX

You were appropriately directed by Supernews Support as to
how you should request assistance to this issue. You will
have to wait for a reply from the Abuse Desk,
unfortunately. They are always very busy. If there is
a possible resolution, you will be contacted. Repeated

Post by Peters Ivanhoe
PS Is there a goverment agency where I can write to them

Contacting any 'government agency' will, also, not speed
up the process.
Mark

It will be two weeks Monday 01/17/2005, is that normal?

[Mark - Supernews]

On Mon, 17 Jan 2005 04:58:29 GMT, "Peters Ivanhoe"

Post by Peters Ivanhoe
It will be two weeks Monday 01/17/2005, is that normal?

Yes. I will ping the Abuse Admin tomorrow and point him
towards this post. I can't guarantee any ETA on a
response, but that is pretty much all we can do from the
Support side.

-Mark

[Uni]

Post by Mark - Supernews
On Mon, 17 Jan 2005 04:58:29 GMT, "Peters Ivanhoe"

Post by Peters Ivanhoe
It will be two weeks Monday 01/17/2005, is that normal?

Yes. I will ping the Abuse Admin tomorrow and point him
towards this post. I can't guarantee any ETA on a
response, but that is pretty much all we can do from the
Support side.

Sounds like a pretty lame excuse for an unprofessional abuse
administrator, Mark.

:-)

Uni

Post by Mark - Supernews
-Mark

[Uni]

Post by Peters Ivanhoe
I have not been ables to post from my"supernews server"
since Jan 2, I receive posts but I can't post.I called
,about eleven times, still NO Answer.If I did anything wrong I never
got a warning.I made the mistake of paying these people until April of
this year so I am screwed, they got my money, they don't answer
e-mail,I get the run around from customer support, I put "review" on
the email still no answer. Anybody has any answers for me? THANX
PS Is there a goverment agency where I can write to them

Unfortunately, not. You might try the BBB.

Many Supernews users lose their accounts over the silliest of things.
Danhiel, at Supernews, cannot deal with reality.

Go to Easynews for a professional operated NSP.

:-)

Uni http://www.angelfire.com/empire/abpsp/uni_stuff/uni-page.html